Do You Need to Increase, Decrease or Cancel Your Recurring Donation to FHM?

To change or cancel a recurring donation facilitated by Give Lively, you will need to access the Give Lively User Portal.¹ Here’s how you can do it:

Accessing the Give Lively User Portal:

1. Find a Give Lively Email: Look for any past donation receipt emails from Give Lively (usually from an email address ending in @givelively.org).
2. Follow the User Portal Link: At the bottom of the email receipt, there should be a link that says something like “Manage your donation” or a direct link to the User Portal. Click on this link.
3. Password-Free Login (if you haven’t created an account):
   • If you haven’t logged in before or created an account, you’ll likely be taken to a login page.
   • Enter the email address you used when making the donation.
   • Click “Send Password-Free Login” (or similar).
   • Give Lively will send an email to that address with a secure login link or a code.²
   • Click the link in the email or enter the code on the Give Lively website to log in.
4. Log in with Existing Account (if you’ve created one): If you’ve previously created a User Portal account, simply go to the login page (https://secure.givelively.org/users/sign_in) and enter your email address and password.

Changing or Canceling Your Recurring Donation:

Once you are logged into the Give Lively User Portal:

1. Navigate to “Recurring Donations”: On the left-hand menu, you should see an option labeled “Recurring Donations.” Click on it.
2. Manage Your Donation: You will see a list of your active recurring donations.³ Find the one you want to change or cancel.
3. Options to Manage:
   • To Cancel: Next to the recurring donation, you should see a “Manage” button or a “Cancel” link.⁴ Click on it and follow the prompts to confirm the cancellation. You might see a “Cancel All” option to stop all future recurring payments for that donation.⁵
   • To Change Payment Method (for Stripe payments): If the donation is processed through Stripe, you might see an option to “Edit” or “Manage” the payment method.⁶ This will allow you to update your credit card or bank account information.
   • Changing Amount or Date: Currently, Give Lively’s direct user portal functionality for changing the amount or date of a recurring donation might be limited. If you need to change these details, you might need to cancel the existing recurring donation and then set up a new one through the organization’s donation page with the desired amount and frequency.

Important Notes:

• Functionality Limitations: Keep in mind that the ability to directly edit the amount and date of recurring donations is a feature that Give Lively has indicated is “coming soon.” For now, cancellation and setting up a new donation might be necessary for those changes.
• Contact the Nonprofit: If you have trouble making changes or have specific requests, you can also reach out directly to the nonprofit organization you are donating to. They may have the ability to cancel the recurring donation on their end.
• Check for Confirmation: After making any changes or cancellations, be sure to check for a confirmation message on the Give Lively portal or in your email.

By following these steps, you should be able to successfully change or cancel your recurring donation facilitated by Give Lively. If you encounter any issues, the Give Lively FAQ or contacting the nonprofit directly are good resources for further assistance.

By Phone or Mail

If you set your recurring donation up by calling our office and providing credit card information through our secure process, just call our office number at 417-593-9802, and we will accommodate you. If you mail in your partnership, simply stop (obviously) and that will be adequate. 

Cash App

Unfortunately, Cash App does not have a direct feature within the app to manage or cancel recurring donations in the same way that platforms like PayPal do with “Automatic Payments” or “Subscriptions.”

Recurring payments or donations facilitated through Cash App are typically set up either:

• Directly with the recipient: You might be manually sending them money on a regular basis.
• Through a third-party service that uses Cash App: Some organizations might use a third-party platform that integrates with Cash App for recurring payments. In this case, you would manage the recurring donation through that third-party service, not directly within Cash App.

Here’s how to address changing or canceling a recurring donation involving Cash App, depending on how it was set up:

1. If you are manually sending recurring donations:

• To Change the Amount or Frequency: You will need to manually adjust the amount you send or the frequency with which you send it. There’s no automation for this within Cash App itself.
• To Cancel, simply stop sending the payments. In this scenario, there is no recurring schedule to cancel within Cash App.

2. If the recurring donation was set up through a third-party service:

• Identify the Service: Try to remember the platform or website you used to set up the recurring donation. Check your email for confirmation emails related to the recurring donation; they will likely mention the service used.
• Manage Through Their Platform: Go to the third-party service’s website or app and look for a section to manage your recurring payments, donations, or subscriptions. You should be able to change the amount, frequency, payment method (if applicable), or cancel the recurring donation there.
• Contact Their Support: If you can’t find the option to manage your recurring donation, contact the customer support of that third-party service for assistance.

3. If you are unsure how the recurring donation was set up:

• Check your Cash App Activity: Look through your past transactions to see the history of your donations. This might give you a clue about the recipient or any notes associated with the payments that could indicate how it was set up.
• Contact the Recipient Organization: Reach out to the organization you are donating to directly. They should be able to tell you how the recurring donation was established and how you can change or cancel it. They might have a portal for managing donations or be able to make the changes on their end.
• Review Linked Accounts/Cards: Check the bank accounts or cards linked to your Cash App. See if you have any recurring debits to the organization that you don’t recognize as manual payments. This could indicate a third-party service managing the donations.

Important Considerations:

• Cash App Payments are Usually Instant: Once a payment is sent via Cash App, it’s typically instant and cannot be directly canceled by the sender from within the app.¹ If you need a refund for a recent payment, you would need to request it from the recipient.
• Blocking a Business (Limited): Cash App allows you to block a business, but this primarily prevents future unauthorized charges through your Cash App card.² It might not necessarily cancel a pre-existing recurring donation set up through a third-party service linked to your bank account or card.
• Contact Cash App Support (Limited Usefulness for Recurring Donations): While you can contact Cash App support for general issues, they may have limited ability to directly manage or cancel recurring donations set up outside of their direct platform.

In summary, to change or cancel a recurring donation facilitated by Cash App, you will likely need to manage it through the platform or method that was originally used to set it up, which might be directly with the recipient or through a separate third-party service.

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